GUARANTEES:
Your satisfaction is 100% guaranteed! We will replace your merchandise or refund your money if you are not completely satisfied. Please call our customer service line at 1-800-896-9230.
ORDERING BY MAIL:
Be sure to include an 8 1/2" x 11" sheet of paper showing design, layout, etc. Have the order authorized by your principal or faculty advisor.
ORDERING BY PHONE:
Have the proper order form or forms ready when you call in your order. To avoid double shipments, DO NOT MAIL THE FORM IF YOU PHONE IN THE ORDER. If your school requires that a purchase order be sent for phone orders, the purchase order must be marked in large, bold letters CONFIRMATION OF PHONE ORDER--DO NOT DUPLICATE. Phone orders placed by students must be authorized by the principal or a faculty member.
Hours:
Monday Through Friday
7:00 a.m. to 6:30 p.m. CST
Saturday Service
February 23, 2008 - May 3, 2008
September 6, 2008 - October 4, 2008
9:00 a.m. to 1:00 p.m. CST
ORDERING BY FAX:
Fill out all the necessary information on the order form. Fax orders must be authorized by the principal or a faculty member. Orders for Memory Books and Scrolls must be mailed. Fax us your order at the following number: 651-426-2978. To avoid duplication, DO NOT MAIL IN THE FORM IF YOU FAX YOUR ORDER.
IMPORTANT NOTICE:
Orders that require original artwork cannot be faxed.For an original design, please e-mail your artwork to artroom@zgate.com after you have placed your order. Please be sure to place your 7-digit order number in the subject line. There is a $15 charge for an original design.
ACKNOWLEDGEMENTS AND OPEN ACCOUNTS:
All mail-in orders will be acknowledged. We will ship open account to any school providing the order is signed by the principal or faculty advisor. Visa, MasterCard, Discover, and American Express are accepted.
FEWER THAN MINIMUM ORDERS:
If you need a quantity that is fewer than the minimum noted, please contact us. In many cases (but not all), we can imprint fewer than the minimum specified. There will be a charge for this service.
TERMS:
Payment is due 30 days from the date of invoice. A finance charge of 1.5% per month (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of Harding's.
NEW GLASSWARE PROTECTION
Customized glassware for your Prom are beautiful, cherished, and fragile. Are you worried about receiving your glassware in one piece? We understand your concern, so we have begun using ShatterGuard™ packaging which ensures that your glassware is shipped to you with less worry.
DELIVERY:
All merchandise should be opened and inspected as soon as it arrives. Any shortages or items that have been damaged in shipping should be reported immediately to Customer Service (toll free): 1-800-896-9230.
RETURNS:
Merchandise must be returned within 30 days of receipt of order with a Return Authorization Number. Only unused and unopened merchandise with its original packaging and accessories will be accepted.
All returns are subject to a minimum 15% restocking fee, therefore when ordering; we encourage you to estimate your needs as closely as possible.
Due to health concerns, costumes, headwear, and food items cannot be returned.
Other non-returnable items include; glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned.
Imprinted items are non-returnable.
NOTE: Authorization is required to obtain credit.
Click here to obtain return authorization. Returned shipping is the responsibility of the sender. Product received without a Return Authorization Number becomes the property of Harding's of Chicago.
LAYOUT DESIGN OPTIONS
Click here for imprint layout design options.
PERSONALIZED ITEMS:
Be sure that you give us the exact date of your event. Allow specified production time plus shipping time. Cancellations or changes on all imprinted orders cannot be accepted once production has begun.
CUSTOMER SERVICE:
If you have any questions regarding the products featured in this catalog, please call us toll free 1-800-896-9230 for customer service.
CATALOG PRICES:
The catalog prices are effective from January 1 to December 31 of the current year. Merchandise ordered from outdated catalogs will be invoiced at current prices.
SHIPPING & HANDLING CHARGES:
Orders are shipped via UPS ground service whenever possible; large orders may be sent by truck. If your order must be sent via air to meet your event date, you will be billed on the invoice. Due to the heavy and bulky nature of our themes and kits, there will be an additional shipping charge equal to 5% of the total price of the theme or kit.
Shipping includes order handling and packaging charges, in addition to postal fees. We reserve the right to change carriers at any time.
The following charges are for ground shipments within the continental United States. Shipments outside this area will be billed on the invoice:
| Total Order |
Add This Amount |
| $00.-25.00 |
$7.95 |
| $25.01-50.00 |
$11.95 |
| $50.01-100.00 |
$16.95 |
| $100.01-200.00 |
$23.95 |
| $200.01-300.00 |
$35.95 |
| $300.01-400.00 |
$47.95 |
| Each additional $100.00 |
$13.95 |
IN-HOUSE RUSH PRODUCTION:
Rush production charges are as follows:
Imprinted Items: 1st line item: $50.00. Each additional line item: $10.00.
Unimprinted Items: Please call us at 1-800-896-9230 for a quote.
PRICING AND INFORMATION:
The prices stated in our catalog and on our website are effective from January 1 to December 31 of the current year. Merchandise ordered from outdated catalogs will be invoiced at current prices. We make every effort to ensure that all information in the catalog and on this website is correct at the time of publication. Occasionally, however, a typographical error may occur. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to the printing process.
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